Date last updated: 28/03/2024

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INTRODUCTION

Wavelength Studio Ltd ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and share information about you when you interact with us, visit our website, or receive our services as a client.

This policy was written in accordance with data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.

Please read this policy carefully.

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1. Who are we?

Wavelength Studio Ltd, a company incorporated in England and Wales with registered company no. 13902842, and registered offices at Wavelength Studio Ltd, Engine Shed, Station Approach, Bristol, BS1 6QH.

www.wavelengthstudio.co.uk

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2. Whose data do we collect?

The data we hold, and the purpose for holding it, will differ depending on whether you are a: Client, Website User, Supplier, or Employee. 

• “Client” means the companies or organisations (and their employees), to whom we provide our Services. 
• “Website User” means an individual who visits our website (www.wavelengthstudio.co.uk), and may choose to submit their information to us, e.g. to sign up to a newsletter or email list, or submit an online enquiry form about future Services to be provided by us.
• “Supplier” means companies or individuals who provide services to Wavelength Studio
• “Employee” means an individual employed by Wavelength Studio Ltd, either on a full time, part time, or freelance basis. Please note that we have a separate privacy policy which describes how we collect and use personal data related to employees.

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3. What types of data do we collect?

We collect data directly when it is provided to us, either via web form, email, telephone, SMS, social media message, by post, or in person. We also collect data indirectly, however this is limited to technical information that is collected as you interact with our website. The types of information we collect is categorised as follows:

• Contact data: Name, address, email address, phone number, professional social networking profile details (e.g. LinkedIn page address),
• Professional data: Job title, company, your role in a project,
• Technical data: IP address, browser type and version, operating system and platform used to access our website (automatically collected)
• Financial data: Bank details used to pay for our services
• Marketing and Correspondence data: Communication preferences, preferences in receiving marketing from us,

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4. How do we use your data?

We will only use your personal data for the reason it was collected. Most of the personal data we process is provided to us directly by you for one of the following reasons:

• To respond to new enquiries that we receive, e.g. via our web contact form, email, phone, social media
• To provide our services to you as a client and deliver work
• To manage your relationship with us
• For business development and analysis, e.g. to improve our website, marketing, or services
• For marketing purposes, with your consent
• To comply with legal obligations
• in each case, in accordance with this privacy policy.

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5. What is our legal basis for processing your personal data?

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting us via our contact form

(b) We have a contractual obligation.

(c) We have a legal obligation.

(f) We have a legitimate interest.

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6. How do we store your personal data?

Your information is securely stored. 

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. It will then be deleted from the applicable storage locations (e.g. contact information deleted from email accounts, or personal and company information deleted from our CRM system).

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7. What are your rights?

Under data protection law, you have rights in relation to your personal information. These include:

• Access: You have the right to ask us for copies of your personal information.
• Rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Erasure: You have the right to ask us to erase your personal information in certain circumstances.
• Restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Please contact us at Wavelength Studio Ltd, Engine Shed, Station Approach, Bristol, BS1 6QH or via our contact form if you wish to make a request.

If you make a request, we have one month to respond to you. 

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8. Links to other websites

This Website may contain links to external websites, over which we have no control. This privacy policy only applies to Wavelength Studio and www.wavelengthstudio.co.uk, and does not extend to your interactions with other companies or their websites. We encourage you to review the privacy policy or statement of any external websites to understand how they collect, use and share your personal information.

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9. Do we share your data with third parties?

In general we do not sell or provide your personal information to third parties for any purpose. In the event we are required by you to share your personal information (e.g. if you ask us to make a referral or introduction, or are required to work with a service delivery partner), we would only do so with your consent, and would minimise the information shared.

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10. How to contact us or make a complaint

If you have any questions, comments or concerns about our use of your personal information, you can contact the data controller at Wavelength Studio Ltd, Engine Shed, Station Approach, Bristol, BS1 6QH or via our contact form. 

Please contact us in the first instance. However, if you are still unhappy with how we have used your data, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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